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Niederlande, MaastrichtNiederlande, Maastricht

Mercedes-Benz

Erstellungsdatum 03.06.2018

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Technical Service Representative | Specialist Certificate Management

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are a very important connection to the Mercedes-Benz brand. The Customer Assistance Center’s core services are delivered by Operations: Roadside Assistance, Customer Complaint management and Enquiry management. All our supporting departments, such as Retail services, Operational Excellence and Critical Parts Management, are also located in our offices in Maastricht. Furthermore, our task is to create a global Customer Contact Center network. Therefore we have established the department “Global Contact Center Management”. Having the global Governance mandate, we manage the worldwide implementation, standardization, innovation and performance of Customer Contact Center services within Daimler AG. That’s why we live the brand’s most important promise: “The best or nothing”. The function Cooperation is crucial when it comes to finding the best solutions and answers to our customers. You will be responsible to ensure legal compliance within Parts Availability in the Aftersales Logistics Business to our Global Partners around the world in terms of Operational Certificate Management. Your team is within the Team Partner Network Management & Life Cycle Service. Main responsibilities
  • Ensuring legal compliance within Parts Availability;
  • Handling of incoming inquiries and/or escalations from markets;
  • Bottleneck Management;
  • Failure Analysis;
  • Control and tracking of corrective action taken towards suppliers or internal departments;
  • Reporting for internal and external purposes;
  • Control of component-specific and overall certificate costs;
  • Coordination with markets;
  • Implementation control of operational areas with compliance of legal requirements, advising and identification of affected areas.
Requirements
  • University or technical college degree or equivalent experience;
  • Good IT-knowledge (MS-office);
  • Interest in international customer and supplier contact – oriented to Customer’s Satisfaction;
  • Excellent tracking and analytical skills, process-oriented and strategic thinking;
  • Endurance and reliability;
  • Fluent level in English, German and preferably an additional language, written and spoken;
  • Ownership and independent thinking - Entrepreneurial approach;
  • Strong communication and conflict resolution skills;
  • Willing to worldwide travel.
We offer This position is linked to salary group 7. This salary group starts at € 2.685 = gross* (actual salary will be determined based on the candidate’s knowledge and experience). Based on a full-time position of 40 hours per week, between Monday to Friday, dayshift. *Please take into account that The Netherlands has a divergent tax system than other EU countries. To read more about the Dutch income tax and for other useful information visit Workwide's article "Leben und arbeiten in den Niederlanden" The procedurePlease use the “Bewerben” button to upload your CV and Letter of Motivation (In English) and any other documentation that adds value to your application. For more information about this vacancy please contact the responsible Recruiter, Sarah Beckers, on +31 43 3562710.  
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