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Niederlande, EnschedeNiederlande, Enschede

Xtrasource Europe B.V.

Erstellungsdatum 10.12.2017

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We are looking for German speaking Customer Service Representatives

Who are we? Xtrasource Europe B.V. is a young, open and innovative organization. The contact center provides high-quality service to European customers (consumers) of leading electronics producers. For instance, we provide technical support for tablets, smartphones, monitors, televisions, routers, etc. Xtrasource believes that quality and durability go hand in hand. That is why we are growing steadily. About the position A Customer Service Representative (CSR) at Xtrasource is responsible for the handling of technical customer contacts for a variety of products (mainly inbound), via different communication channels. He/she gives information in a practical and clear manner within the set parameters. The CSR also answers questions concerning specific procedures and services. This position is available in Enschede or Hilversum. The main tasks of a CSR are:
  • In a correct, customer friendly and efficient manner answer and/or solve technical questions or problems posed by customers via telephone or email.
  • Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
  • Provide good customer service with the aid of high quality technical knowledge and the technical knowledge gained from the internal training and support systems.
  • Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered.
  • Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.
What are our requirements?
  • Speaks fluently German and one other language like Dutch or English. Writing German is not a requirement. Has basic understand of English (to follow training).
  • A high Interest in Consumer Electronics, Networking architecture, Computer Hardware and/or Software (technical test is part of the selection procedure).
  • Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.
  • Minimum of vocational work and thinking level. Preferably a degree in the ICT field.
  • Communicative and service orientated. Highly accurate and analytical skills.
What do we offer? Xtrasource Europe B.V. has an enthusiastic, internationally orientated working environment. We offer high quality training programs, which are fully paid, and we have good career opportunities. Every year we organize parties like Halloween, Christmas, the Callcenter Agent Week. For photo’s check out our Facebook page. If we would hire you, we can offer a half year contract and the opportunity to qualify for an indefinite employment contract on the long run. The salary range lies between €19.800 – €20.284 gross per year. You will automatically join our pension plan after 6 months. Besides the 25 paid holidays per year, you can get 2 extra paid holidays when you do not report sick. If you need to relocate to Enschede or Hilversum, we offer a relocation package:
  • Help with getting you settled (applying for a BSN number, health insurance and government benefits).
  • Help with finding suitable accommodation in or nearby Enschede/Hilversum.
  • Reimbursement of relocation costs (max. € 300.-).
  • Reimbursement of the first 2 weeks of housing costs (max. € 700,-).
Interested? We have a training starting 09th January 2018, earlier start date possible. Apply now by sending your C.V. through the "Bewerben"-button. The interview procedure will take place through the internet (online tests, Skype interview). If you would like to have more information upfront contact our HR Department, Tel.: +31 (0) 53 486 0032 or visit our Facebook: www.facebook.com/xtrasourceeurope.  
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