Bulgarien, SofiaSitel Bulgaria
Erstellungsdatum 12.09.2021
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Remote Implementation Specialist with German (Relocation package included)
Experience is everything at Sitel Group – it’s what sets us apart from the rest.
For one of our campaigns, we are looking for Remote implementation specialist with German language. You will be a part of a team and will provide technical support for the initial implementation of a service (Voice over IP) to customers who are using the products/devices/services of an American publicly traded provider of cloud-based communications and collaboration solutions for businesses. The Remote implementation specialist provides assistance to all new customers - manages the implementation of accounts, assesses new customer needs, and recommends solutions that optimize value for the customer. Responsibilities:- Opening trouble tickets, documenting issues, and troubleshooting steps taken;
- caller authentication;
- managing the overall client experience, such as following up with the Customer on ticket resolution, managing incidents, and ensuring Customer satisfaction;
- conducts Remote Setup Sessions and assists with provisioning customer accounts;
- helps customers with setup/provisioning of customer IP devices and assists with setup of user accounts, extensions and web-based call routing configurations;
- teach the customers how to set-up their account;
- guides the client through new web-based user interfaces, mobile applications, and computer-based software configurations;
- walks the customer through complex call routing configurations;
- follows up, escalates, resolves issues related to porting process;
- Very good written and spoken communication skills in English – at least level B2;
- excellent level of German – level C1;
- university or higher degree;
- knowledge on VоIP, networking, routers and modems;
- networking, IT or telecommunications certification is a plus;
- experience handling customer support for software products/services or Technical education;
- strong customer service orientation;
- process oriented, high attention to details;
- experience in managing end-to-end process in client facing environment.
- Competitive remuneration package;
- social package including additional healthcare insurance, food vouchers, sport card discount, social team activities, charity activities, team buildings, sports events, internal competitions;
- working schedule: Monday - Friday // 09:00 AM - 20:00 PM EET;
- work at home OR work at the office;
- work in a multinational environment;
- opportunities for long-term professional career.
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Finde deine Wohnung in Bulgarien
WG
Sofia, Bulgaria
Verfügbar ab Jan 01, 2027Rooms for rent in 7-bedroom apartment in Sofia
€195
Monat
90Tage
Mindest Aufenthalt
Schlafzimmer:7
Badezimmer:3
Wohnungen
Sofia, BulgariaVerfügbar ab Jul 18, 20242-bedroom apartment for rent in Sofia
€641
Monat
150Tage
Mindest Aufenthalt
Schlafzimmer:2
Größe:60m2
Badezimmer:1
Wohnungen
Schlafzimmer:3
Badezimmer:2