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German-speaking Customer Advisor for Connected Mobility Services – Mercedes-Benz

German-speaking Customer Advisor for Connected Mobility Services – Mercedes-Benz
Montag 20 Mai
Maastricht, Niederlande
35 haben sich beworben

 “Mercedes me” is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly! Would you like to be part of our talented, dynamic and international family?

About us:

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht, we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance.

As a Connected Mobility Specialist, you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by:

  • accepting incoming support requests, incidents and problems
  • identifying weaknesses in our processes or tools and create awareness
  • registering all activities in the ticketing tool
  • troubleshooting training issues on the phone
  • identifying problems that can affect our processes
  • resolving reported issues according to pre-defined use cases

The talented Connected Mobility Specialist we look for:

  • is someone who has an interest in “the internet of things” (IT-affinity).
  • possesses excellent communication skills (B2C and B2B)
  • is fluent in German and English (business level)
  • is able to identify, analyse and resolve problems over the phone with involved partners
  • Is able to work in different systems and applications simultaneously

The Connected Mobility Specialist will be offered the following benefits:

  • Attractive salary based on previous experience
  • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
  • Result-oriented bonuses
  • Collective health insurance at discounted rates
  • Pension plan
  • 200 vacation hours (based on full-time employment);
  • Holiday allowance: 8% of annual salary
  • Lucrative relocation package. If applicable, you will also be reimbursed for your arrival, housing fee, and moving costs.
  • 4 weeks of initial training and a follow-up buddy program.
  • Personal development plan and career opportunities
  • Social activities (e.g. dance courses, sport tournaments)

Are you looking to become part of the Mercedes family?

Don’t hesitate! Click on the “Bewerben”-button to upload your resume & cover letter in English.
If you fit the profile, we can’t wait to welcome you as part of the Mercedes Benz-team!

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