German speaking Crewbies for Airbnb
Role
A Crewbie ensures excellent service standards and maintain high customer satisfaction.
Responsibilities:
- Management of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team targets and call handling quotas
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Requirements:
- Proven customer support experience or experience as a client service representative
- Native / near native in German language and above C1 level of English
- Good MS Office skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
The Company offers:
- Competitive remuneration package
- Opportunities for international Career through Webhelp International Mobility program
- A challenging working environment
- Free flight tickets to Athens (one-way)
- Paid taxi from airport to hotel/Airbnb
- Two weeks free hotel/Airbnb accommodation
- Assistance in finding an apartment
Why Should you apply:
The company: Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world. Webhelp is owned by its management and KKR, a leading global investment firm, as of March 2016.
Non- Discrimination: Webhelp sees diversity as a resource and encourages everyone regardless of gender, age, religion, ethnicity to seek employment with us.
