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MaltaMalta

Frontloop Media

Erstellungsdatum 01.05.2018

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German Customer Operations Executive - Competitive salary offered

The responsibilities and duties of a Customer Operations Executive revolve around three main areas: Customer Service
  • Handling of customer queries via live-chat and email
  • Optimizing the existing processes within the customer service team
  • Relaying of customer feedback to the different departments
  • Ensuring responsible gaming policies are adhered to
Account & Age Verification (KYC)
  • Monitoring of partly automated verification processes of customer data
  • Manually verifying customer accounts
Online Payment
  • Monitoring new registrations and SMS-verifications
  • Screening automated deposits and withdrawals
  • Monitoring of suspected account fraud
YOUR PROFILE
  • You are an ambitious and confident individual, who is eager to cease an opportunity and excel in a fast-growing team of industry experts.
  • You are prepared to take on responsibility in the areas of customer support, online payment and KYC.
  • You are prepared to align your working hours to the times of increased customer activity, occasionally also weekends.
  • You are fluent in both German and English.
  • You are the type of individual who doesn’t see problems, but rather challenges that have yet to be tackled.
  • You already have experience in the area of customer operations (customer support, online payment, KYC)? Fantastic!
  • You have basic expertise in the areas of CRM, marketing and/or product management.
  • You are prepared to learn, grow and eventually take on roles with greater responsibilities.
  • Last but not least: you are prepared to make Malta your new Mediterranean home.
  • Training will be provided.
YOUR APPLICATION Please send your CV through the "Bewerben"-button We would appreciate if you could also briefly share your thoughts on current trends in the areas of customer service and/or online payment. Also state what makes you a particularly suited candidate for this role. Should you have a LinkedIn profile, you are more than welcome to share it with us. Your application will be handled discretely. Additional information about the role, such as compensation and working environment, will be shared as part of the job interview.
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