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Gaming VIP Account Manager - German Speaking
- Monitor and analyse the VIP database on a daily basis and take appropriate actions to ensure maximum value through their life cycle
- Constantly reactivate players with calls, emails, SMS and chat
- Up-sell potential VIP players by keeping track of their behaviour and ensure they receive targeted offers
- Communicate with other teams to ensure optimisation of player management
- Create and oversee marketing and player management strategies for VIPs
- Collect feedback by talking to VIP players and escalate it to responsible team
- Welcome potential VIPs to the website after they made their first deposits
- Answer VIP queries and ensure a fast and for the VIPs satisfactory solution
- Work closely with the CRM team to ensure proper segmentation of promotional and bonus offers
- Contact big winners and big losers on a daily basis
- Knowledge sharing with other VIP Account Managers.
- Becoming an expert in Casino Games, being able to talk the players language when it comes to Casino conversations.
- German native speaker with English to a business standard
- Excellent communicator across all channels with high confidence on the phone
- Business- and sales oriented approach
- Passion for Casino and knowledge of Casino games (Slots, Table Games, Live Dealer)
- Good analytical skills, with good knowledge of Microsoft Excel. Experience with Salesforce is considered a plus.
- Ability to deliver results and outstanding services whilst working to tight timelines
- Flexibility to work shifts, including evenings, weekends as well as public holidays
- Self-starter with a positive, can-do attitude and good problem solving skills
- Agile and multicultural company with flat hierarchies
- Self-organised, self-responsible and entrepreneurial employees
- Competitive salary, Health and Dental Insurance, Performance Bonuses, Subsidised Parking, Sports incentives &
- Childcare
- Opportunities to develop and grow
- Relocation Assistance
- Office sea-views, social events, healthy treats, kitchen on every floor
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Your start to a unique career adventure at BlueLink in Prague
Imagine: Every morning you wake up knowing that your workday is not just a job, but a mission where you combine your love of travel with a dynamic role in the aviation industry. And all this in Prague – a city that enchants with its charm and history. Doesn't that sound like a dream?
8 Tipps gegen Heimweh für Auswanderer
Wenn du ins Ausland ziehst, ist es beinahe unvermeidlich, dass du die Heimat zumindest zeitweise vermissen wirst. Daher haben wir hier die 8 besten Tipps zusammengestellt, um dir dabei zu helfen, dich in deinem neuen Land wie zu Hause zu fühlen.
