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Ukraine, LvivT&E Accountant with German
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HR Administrator with German language - Fixed-Term Contract
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Customer Success Manager Western Europe
International software technological Company — iDeals Solutions (www.idealsvdr.com) opens a new position for Customer Success Manager in our Kiev office.
Who we’re looking for:
A tech savvy individual with strong analytical mind who can quickly understand and communicate complex issues in a simple manner in English and German. Someone who puts customer first and holds own ground when negotiating with product or finance teams. Our business runs on numbers, and we are looking for somebody who is comfortable in such environment and can draw valuable conclusions from various data sources.
The role includes obtaining excellent knowledge of the complex product that we offer to our clients and the specifics of client’s business processes - during the probation period.
Responsibilities:
- Conducting kick-off (onboarding) trainings for new clients
- Engaging with clients through their product journey to increase adoption and retention
- Handling incoming correspondence from clients, sales managers
- Writing content and implementing new tools to support users including populating new in-app help center, short video tutorials, newsletters and finding new ways to drive product adoption
- Driving referral program (increase reviews of the product and testimonials)
- Any other activities which improve customer experience (we're open to your ideas too)
- C2 English speaker +German C1-2;
- Strong proven record or sense of European communication culture and mentality (e.g. experience of having lived and worked in Europe 2+ years)
- 1+ years of work experience in client communications
- Analytical skills and attention to detail
- Client-oriented mindset, empathy and emotional intelligence
- Excellent communication, interpersonal and presentation skills
- Great relationship building skills
- High level of educability (for big amounts of information)
- Excellent computer knowledge
- Passion for professional development in IT industry
- Readiness to work during US business hours with an opportunity to work some hours from home
- Self-management, openness, kindness, and sense of humor
- Readiness and enthusiasm to take over additional tasks when necessary; responsibility and proactive work ethic
- Previous experience in IT sphere (preferably in customer support role or account management)
- Experience or desire to participate in making video tutorials and presentations
- Copywriting skills or technical writing experience is a strong advantage!
- Basic knowledge of HTML and CSS
- Experience of work with CRM
- Modern, stylish office in 5 minutes walk from metro Shuliavska
- Best care and support of iDealers;
- Free lunches, coffee, tea, juices, fruits, biscuits, snacks
- Recreation space with PlayStation and board games
- Sports corner which includes table tennis, other equipment and regular yoga and TRX sessions
- Library for our team — BookBox and electronic library
- Compensation way above the market rate, higher rate for overtime hours
- Medical insurance, massage in the office
- Late night taxi compensation
- Work in a strong team with the possibility of professional development
- Best practices on driving High Product adoption
- Foreign languages courses, compensation for professional learning (courses, conferences, master classes), attending various seminars / trainings, learning within the company
- Working with high-profile B2B customers in the global market
- A fantastic opportunity to master your skills in a successful fast-growing business
- Offsite corporate parties twice a year (abroad), celebration of all common holidays (New Year, Halloween, etc.), team building in teams
- Participation in sports events (races, tournaments) and other team activities
- Corporate gifts and bonuses, congratulations from the company with personal and family events, support in difficult situations
Karriere in der Schweiz? - diese Möglichkeiten eröffnet E-Commerce
Die Schweiz ist aufgrund des attraktiven Arbeitsmarktes und der hohen Löhne eines der beliebtesten Länder für Arbeitskräfte aus dem Ausland.
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