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Customer Service Agent - German and Turkish
Company Description
Job Description
- Providing assistance to internal and external customers via all available channels of communication (email, phone and live chat).
- Working as part of a young dynamic team of professionals.
- Liaising with other departments across the business.
- Assisting the department in reporting market activities.
- Keeping up to date with promotions, competitions and special offers.
- Assisting the fraud department with fraud checks and processes.
Qualifications
- Proven experience within a customer service environment.
- Customer service focused.
- Native proficiency in spoken and written Turkish and German.
- Good proficiency in spoken and written English.
- Excellent communication skills both written and oral.
- Computing skills, especially in web-based applications.
- Previous experience in the Sports Betting/ I- Gaming industry is an asset.
- Flexible and a team player.
- Interested in the I-Gaming industry.
- Must be able and willing to work on shift including weekends and public holidays
- Previous experience using Salesforce would be considered an asset
Additional Information
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