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Empfohlener Job
VIP Account Manager - Germany/Austria/Switzerland
- Build strong relationships with valuable customers and provide superb service and gaming experiences tailored to them, across all products.
- Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements.
- Handle customers' day to day queries and complaints, including out of hours when necessary, in order to provide the VIP with personal and ‘competition beating' service.
- Initiate campaigns that will drive activity for High Value and VIP customers, ensure that they are generated in a timely manner, results monitored and reported
- Manage targets and a budget
- Monitor the customer base for new VIP customer potential
- Work closely with the country manager to acquire new VIP customers
- Work alongside Marketing and Events teams to plan and execute events; entertain and host customers at various local and global events
- Acquire knowledge of customers and build profiles including playing behaviours, interests, likes and dislikes
- Number of actives
- Reported gross win
- VIP retention rate
- Personal performance
- Regular performance reviews with your line manager
- Acting in line with Kindred Group values
- Successful completion of all relevant training and other compliance activities that support Kindred's sustainable and responsible growth
- Work experience in a customer facing environment, VIP customer as an advantage
- Native level German speaker
- Strong relationship building skills and the ability to build trust; strong social and people skills
- Sound commercial acumen, understanding of ROI and an analytical approach
- Great organization, planning and prioritization skills, with strong attention to detail
- Excellent written and verbal communication skills
- Commitment to providing world class service to valuable customers
- Have a genuine passion for the online gaming industry, either as a customer or through work experience in the industry
- Degree educated, with formal training in Marketing , CRM or Events Management an advantage.
- Be presentable, willing to travel and work outside of normal office hours
Karriere in der Schweiz? - diese Möglichkeiten eröffnet E-Commerce
Die Schweiz ist aufgrund des attraktiven Arbeitsmarktes und der hohen Löhne eines der beliebtesten Länder für Arbeitskräfte aus dem Ausland.
Your start to a unique career adventure at BlueLink in Prague
Imagine: Every morning you wake up knowing that your workday is not just a job, but a mission where you combine your love of travel with a dynamic role in the aviation industry. And all this in Prague – a city that enchants with its charm and history. Doesn't that sound like a dream?
8 Tipps gegen Heimweh für Auswanderer
Wenn du ins Ausland ziehst, ist es beinahe unvermeidlich, dass du die Heimat zumindest zeitweise vermissen wirst. Daher haben wir hier die 8 besten Tipps zusammengestellt, um dir dabei zu helfen, dich in deinem neuen Land wie zu Hause zu fühlen.
