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Technical Services Engineer (German speaking)
WHAT IS AXIS?
Axis is a fast growing and innovative IT company with a global footprint. Our success is largely due to our highly skilled staff and our strong culture of daring to succeed and allowing ourselves to constantly break new ground. At Axis our employees are innovative, dedicated and energetic and that’s just the beginning. They are the driving force of the company and seek to move it forward towards the goal of being number one in our industry. As the global market leader in network video, Axis is driving the industry by continually launching innovative network products and solutions based on an open platform – delivering high value to its customers. Axis is now looking for a German speaking Technical Services Engineer with great communicational skills who is going to have a focus on customer experience and to handle technical support for the Middle European (ME) region. This position is located in the city of Lund in the southern part of Sweden, and in close proximity of Malmö and Copenhagen. If you are living abroad, do not hesitate to check www.sweden.se and get a taste of the Swedish way of Life.WHAT WILL YOU DO?
As a Technical Services Engineer, you will be providing advanced technical support to both end users as well as Axis Partners in the Middle Europe (ME) region in both German and English. The support function will be conducted via telephone, web portals and chat systems. This means that besides having a technical foundation, you need to be able to take very good care of the customers, which is one of Axis’ main focuses! For example, you will:- Provide advanced support through Axis’ Web portal and chat system to end users, resellers/partners, and distributors
- Work with a case driven system where you have the final responsibility towards the customer for concluding and closing your cases
- At a professional communication level, maintain a good dialogue with the customer throughout the resolution of a support case
- Assist primarily the sales office in your region, with both after sales and pre-sales support.
- Build technical knowledge and contribute to developing the support function within the team
WHO ARE WE LOOKING FOR?
We are looking for someone who has a passion for technology and puts great pride in taking responsibility over his or her own processes in order to provide the customer with great support. Since you as a Technical Services Engineer will be supporting the Middle Europe region, being able to both speak and write German as well as English fluently is a requirement. Furthermore, you have:- An IT education/courses and experience within IT and customer support which also means you have had time to develop excellent communication skills
- A good technical foundation to stand on, including Network and Microsoft Windows OS
- Some experience in technical troubleshooting
TECHNICAL SERVICES TEAM
The Technical Services team is responsible for the support in for Europe, Middle East, and Africa. All functions are located in Lund, Sweden and we’re currently a team of around 35 people. The team solves a ton of problems, but boredom isn’t one of them. As a member of the Axis team you will be part of a young, dynamic and multicultural environment. You would be working with highly developed technology and a high value brand. Together with your coworkers, you will be considered a key asset in moving Axis towards the goal of being number one in their industry and giving the customers the best service.WHAT AXIS CAN DO FOR YOU?
Axis can offer you a young, dynamic and multicultural environment, with on the edge technology and a highly-valuated brand. We are the world leader in network video and as a Technical Services Engineer you will play an important role in the organization, influencing our customers’ total experience of Axis products. Come join us!READY TO ACT?
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success. Are you up for the challenge? Find out more from our Technical Services Manager Thomas Popovac, at phone +46 46 272 1800.
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