job
Spanien, Algorta,Basque country,SpainSpanien, Algorta,Basque country,Spain

Colt Technology Services Group Limited

Erstellungsdatum 18.05.2017

Diese Stellenangebot ist nicht mehr verfügbar!

Mehr Jobs in Spanien

German-speaking Technical Analyst, Service Delivery

Role title: Technical Analyst , Service Delivery COLT Level: PT2 Function: Technical Analyst Reports to:  Team Leader Location: Spain, Barcelona (SSC Almeda)

Role purpose

  • Help formalising the customers’ requirements during the order lifecycle.
  • Help COLT to secure and increase the revenue by making sure that COLT policies are followed.
  • Contribute to customer satisfaction by providing honest and clear communication to the customer and showing proactivity.
  • Help in getting orders in the system effectively and generate revenue.

Key accountabilities

  • Handle basic customers queries adapting to customer and business needs cooperating with internal stakeholders.
  • Registering and documenting in the tools, ensuring the accuracy of the information.
  • Follow valid Generic Terms & Conditions and specific policies to make sure the request will be processed properly.
  • Calculation and admin validation of the fees to ensure no revenue will be lost.

Skills and Qualifications:

  • Fluent English and German (written and spoken)
  • Customer service experience in multinational companies
  • Ability to deal with written customer requests – Strong customer satisfaction attitude.
  • High communication skills
  • Flexibility in order to absorb changes in processes and the company structure easily.
  • Ability to work on multiple cases simultaneously.
  • Customer focused
  • Ability to organize own workload with the given prioritization guidelines.
  • Knowledge of MS Office products on user level (Excel, Word, Outlook).
  • Flexibility to work effectively within a team, cross-team or individually.
  • Experience in working with order processing systems and ticket tools is an advantage.
Other qualities you will need to succeed
  • Keep communication simple.
  • Proactivity.
  • Take ownership of own workload.
  • Strong team player.
  • Meet deadlines.
  • Quick learner.

What we offer:

Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location. In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance. Some benefit examples are:
  • Flexible working and relaxed dress code
  • Two days annually to spend on volunteering opportunities
  • Pension and insurance options
  • Access to a virtual business school for on-going learning
  • Business mentoring
  • Discounts with local hospitality and retail providers
 

Finde deine Wohnung in Spanien

Cookies

Workwide.de benutzt Cookies um die bestmögliche Funktionalität der Webseite bieten zu können. Durch die weitere Anwendung dieser Webseite stimmst du der Verwendung von Cookies zu.