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Großbritannien (UK)Großbritannien (UK)

Ubisoft

Erstellungsdatum 29.11.2018

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Player Support Agent - German - Ubisoft

Fancy working for one of the top games publishers in the world? Are you a gamer with a passion for all things customer support? Do you speak fluent German? If so, we have the perfect role for you! Job Spec: We are always on the lookout for creative, entrepreneurial spirits who share our passion for what they do. If you are ready for a challenge, are fluent in written and spoken German alongside English, full of new ideas and ready to play a role in our ongoing success, then we want to hear from you! As well as being great team players and living and breathing the Ubisoft brand you will also:
  • Consistently provide solutions to our consumers and deliver an exceptional customer experience with every interaction.
  • Support all consumer contacts in the specified native language; using webmail & phone primarily , and potentially forums and social media in coordination with Community Managers.
  • Act with autonomy and creativity to delight and astound customers with knowledge and passion for our products.
  • Look for opportunities to improve the customer experience by sharing consumer feedback and recommendations to internal Production & Business teams.
Your mission is to:
  • Monitor allocated territory queues to ensure SLA’s are met.
  • Proficient in troubleshooting technical issues.
  • Develop a deep knowledge of Ubisoft products and process.
  • Provide first contact resolution of customer issues
  • Take personal ownership of customer requests & provide exceptional customer experience as measured through customer
  • surveys and internal SLAs.
  • Support community managers, new projects and the wider business as and when required.
  • Show flexibility to work shifts as needed with an understanding for the demands of the business and our consumers.
Qualifications You are a skilled professional and expert in the following:
  • Strong technical ability– ability to troubleshoot effectively in a technical/PC/Gamer support environment
  • Good understanding of social media activity, Facebook, Twitter, Your Tube
  • Good spelling and grammar
  • Quick thinker – work proactively
  • Good communicator & team player
  • Able to work on own initiative
  • Experience of Customer Support ticketing tools, a knowledge of Salesforce is a plus
  • Active gamer
  • Native/mother tongue speaker in German and English
Additional information The job will be located in Newcastle-upon-Tyne. We offer a competitive salary with a relocation support plus access to the most innovative, cutting-edge and ground-breaking titles on the market. Whats Next? Send us a copy of your most up to date CV & a small note to our recruiters explaining why you are the ideal candidate for this role. Once Ubisoft recruiters receive your profile, you will receive a link to a technical test within 48hrs.   https://www.youtube.com/watch?reload=9&v=m942AYVF908&feature=youtu.be
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