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Irland, DublinHybrid Role - German Client Technical Support
- Irland, Dublin
Game Tester - German Localization/QA - Activision Games
Irland, DublinCloud Technical Resident, Cloud Academy, Early Career (English, German)
German-speaking Customer Service Associate
Key Responsibilities:
- Manage manual orders received through phone, fax & email.
- Enter orders in SAP.
- Prioritise urgent orders.
- Manage and resolve any issues with orders (Dispute Management)
- Complete outbound calls to established customers in order to resolve open queries.
- Escalate Tier 2 disputes to Analyst / Local Lilly team where applicable.
- Liaise with external contacts including local affiliate, distribution and Local Service Providers.
- Liaise with internal departments (Supply Chain, Accounts Receivable) to ensure timely processing of orders and dispute resolution.
- Propose and implement standardisation for customer service processes.
- Support Business Improvement Projects / initiatives.
- Adhere to Sox and Business control guidelines.
- Support SAP testing (New process and or SAP updates)
- May participate in a local project
Minimum Qualification Requirements:
- Graduate or 2 years relevant experience
- Min 1 year of Customer Service/Order Management experience.
- Fluency in German and English is essential
- Able to respond flexibly and empathetically to customer needs, managing their expectations effectively.
- Demonstrate strong interpersonal skills, written and oral communication skills
- Accuracy and attention to detail
- High learning agility
- Proactive, analytical and pragmatic approach to problem solving.
- Able to work under pressure, juggling short deadlines, multiple priorities and concern for maintaining standards.
- Good time management skills.
- Effective prioritization showing ability to be flexible whilst meeting customer needs and managing their expectations.
- Proficient with Microsoft Office software (Excel, Word, etc…)
- Responds to and anticipates customer needs, and handle standard and non-standard requests within Guidelines and Policies
Desirable:
- SAP Experience
- Proficiency in using Microsoft Office software (Excel, Word, etc.)
- Additional Fluency in Swiss German or French an advantage
Compensation & Benefits
We offer a competitive salary, full training, excellent on-site facilities, continuing personal development and internal advancement possibilities. In addition we offer an excellent benefits package to include the following:- Health Insurance cover
- Company Pension
- Generous relocation package
Karriere in der Schweiz? - diese Möglichkeiten eröffnet E-Commerce
Die Schweiz ist aufgrund des attraktiven Arbeitsmarktes und der hohen Löhne eines der beliebtesten Länder für Arbeitskräfte aus dem Ausland.
Your start to a unique career adventure at BlueLink in Prague
Imagine: Every morning you wake up knowing that your workday is not just a job, but a mission where you combine your love of travel with a dynamic role in the aviation industry. And all this in Prague – a city that enchants with its charm and history. Doesn't that sound like a dream?
8 Tipps gegen Heimweh für Auswanderer
Wenn du ins Ausland ziehst, ist es beinahe unvermeidlich, dass du die Heimat zumindest zeitweise vermissen wirst. Daher haben wir hier die 8 besten Tipps zusammengestellt, um dir dabei zu helfen, dich in deinem neuen Land wie zu Hause zu fühlen.
Finde deine Wohnung in Irland
Studentenwohnheim
Dublin, Ireland
Verfügbar ab Feb 04, 2026Room for rent in a residence in Dublin
€1,250
Monat
65Tage
Mindest Aufenthalt
Schlafzimmer:1
WG
Dublin, IrelandVerfügbar ab Jul 01, 2024Rooms for rent in 4-bedroom no in Croke Park, Dublin
€1,000
Monat
180Tage
Mindest Aufenthalt
Schlafzimmer:4
Badezimmer:3
WG
Dublin, IrelandVerfügbar ab May 01, 2024Room to rent in 3-bedroom houseshare -Blanchardstown, Dublin
€1,200
Monat
30Tage
Mindest Aufenthalt
Schlafzimmer:3
Badezimmer:1