Membership Support Agent – Lisbon, Portugal
We are Sitel – We are Partners, we are Leaders, we are Experts.
To our Associates we Empower Humans and Enhance Brands.
We are looking for fluent German speakers to become part of Sitel Team in Portugal. Able to deliver high-quality service across multiple platforms (email, phone, chat and other support channels)
We are happy to be the company where you can develop your talent in a high-energy multicultural environment.
About our new Client 🙂
Our client is a multinational financial services corporation, able to offer world-class Charge and Credit Cards, Business Services, Insurance and more. The main goal is to find new ways to enrich customers’ lives
What we value:
- Trust and Passionate people, able to inspire others and add value showing empathy and sincerity
- Strong in communication, interpersonal and telemarketing skills (written and verbal)
- Solid in listening, problems solving and decision-making skills
- Ability to deliver “World Class” customer service with attention to details
- Able to pick up new technology quickly using different devices at the same time
- English as a 2nd language
- Availability to work 8 hours/ day, 40 hours/ week, rotating shifts
Experience we (preferably) seek:
- At least 1 year of customer service experience
- Business-to-business (B2B) telemarketing experience
- Financial services industry experience
For non-EU applicants, it is mandatory to hold a valid work permit
We offer you:
- 300€ upon signing the contract
- High base salary (14 monthly payments per year)
- Language bonus (14 monthly payments per year)
- Bi-Monthly performance bonus (Client + Sitel)
- Retention bonus every 3 months
- Monthly meal allowance
- Relocation package to Portugal (travel + 3 accommodation months)
- Help in finding accommodation in Lisbon
- Recognition program for referral friends
- Fresh fruit on site
- Great office location with easy access by public transport
- Private Healthcare + Dental insurance (after 6 months)
- English speaking Doctor on site
- Initial training fully paid by Sitel and included in the contract
- Continuous training, development, and career opportunities
- Work within a young international team
Take your time to decide (not too much …) and Choose Sitel!
You can apply by clicking on the „Bewerben„-button below. We look forward to your application!
WE CREATE GREAT PLACES TO WORK.
Each of our unique locations are home to great people who love what they do. Sitel is a global leader in customer experience, and no matter which location you visit, you’ll soon become a part of our Sitel family.