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Investigation Specialist (German Speaking)
Responsibilities include:
- Detailed verification of information provided by sellers registering on the Amazon Platform
- Liaising with Risk Control Analyst for the identification and detection of suspicious activity
- Sellers first point of contact for any verification queries
- Maintain quality assurance controls by providing regular feedback on SOPs and Operational process
- Working within tough business SLA’s
- Deliver effective performance in-line with Investigator goals for quality and productivity
- Liaise with other TRMS departments to ensure successful onboarding of sellers onto the Amazon Platform
- Liaise with other Amazon departments to ensure cross functional success
- Assisting management with escalated cases and cases that need deeper review
- Participate in team meetings
- Make timely, practical, effective decisions
- Opportunity to be involved in mentoring and coaching new colleagues
Basic Qualifications:
- Excellent written and spoken business skills and an ability to compose grammatically correct, concise and accurate written responses
- Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
- Demonstrated ability to analyze problems logically
- Self-disciplined, diligent, proactive and detail oriented
- Strong organizational skills
- Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency
- Demonstrated ability to exceed expectations with regard to performance and individual contribution
- Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
- Ability to maintain high levels of confidentiality and data security standards
- Experience with Microsoft Office, including Outlook, Word, and Excel
- Passionate commitment to Amazon's emergence as the world's most customer-centric company
- Fluency in English and German both written and verbal is essential (This role is bi-lingual)
Preferred Qualifications
- Third level qualification
- Previous work experience in a customer service environment
- Knowledge of or experience in a fraud/risk management environment highly desirable
Karriere in der Schweiz? - diese Möglichkeiten eröffnet E-Commerce
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