job
Gibraltar, GibraltarGibraltar, Gibraltar

888holdings

Erstellungsdatum 02.04.2018

Diese Stellenangebot ist nicht mehr verfügbar!

German speaking Member Support Representative

We are looking for a German Member Support Representative to be based in our offices in Gibraltar. If you are fluent in German, as well as English, and have an interest in Casino or Poker, this could be the role for you! Accountabilities
  • Provide the highest level of support to our members via email, phone and live chat on a range of issues; such as game enquiries, helping with deposits, cashing out of funds etc.
  • To maximise member retention through promotion of various events, activities, bonus offers etc.
  • To maximise revenue opportunities by offering relevant deposit methods
  • Translations for the Support Department, and any other department in the company as required
  • Outbound projects as required
  • Testing of new games, products and software as required
  • More experienced MSRs may be asked to assist with the mentoring of new members to the team
Requirements
  • Good knowledge of MS applications including MS Outlook
  • Internet experience and awareness
  • Good typing skills
  • Excellent written and oral communication skills in German and English
  • Good interpersonal skills
  • Able to show empathy
  • Strong Team Player
  • Patient and Diplomatic
Benefits
  • Paid flight to Gibraltar/Malaga
  • Up to 6 months accommodation in a company apartment or tax free monthly allowance (250 £)
  • Return flight each year for the first two years of employment (to visit family and friends at home)
Successful candidates will ideally have experience in the Gaming Industry, however, this is not essential as extensive training and development is provided by us. If you are interested in either of this role, please send us your CV via the "Bewerben"-button.

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