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Apple

German Speaking iTunes Store Phone Advisor

Apple Cork, Irland Wednesday 21 November 24 Bewerber

Imagine what you could do here. At Apple, new ideas have a way of becoming innovative products, services and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. We are looking for a customer focused person who is self-motivated, friendly and has a real passion for tackling customer issues in an effective and efficient manner. Someone who can deliver excellent customer service while developing and maintaining strong, professional relationships with all of Apple’s customers by offering tailored experiences and solutions. Does this sound like you? If so, you could be Apple’s next iTunes Store Support Advisor.

Key Qualifications

  • Excellent communications skills, verbal and written
  • Excellent soft skills
  • Experienced in resolving complex customer service issues
  • Dedicated to improving and enriching the Apple customer experience
  • Reinforce customer dedication to the Apple brand and create promoters
  • Willing to be flexible and tackle additional tasks
  • Willing to assist in the execution of new projects
  • Analytical and detail oriented
  • Target oriented with good organization skills
  • Can deliver results on time
  • Excellent problem solving skills – the drive and motivation to take a problem and troubleshoot to a resolution is a requirement
  • Can see potential for process improvement and develop solutions that target root causes
  • Can relate to and communicate with all types of customers (internal and external) in various situations
  • Dedicated to improving customer happiness
  • Maintains a positive attitude through periods of change and is professional in all work situations
  • Good speed of typing is a plus

Description

As an iTunes Store Support Advisor, you will provide customer service to iTunes Store users via phone, chat and/or E-mail on various issues such as account & billing, purchase downloads, authorization and redeeming iTunes gift cards. You will be required to follow standard guidelines and procedures to support you in responding to our customers. There will also be an emphasis on handling the most frequently asked questions as quickly and effectively as possible, recognizing more complex problems and acting accordingly. Advisors generally perform one of the tasks noted above but can be asked to support other tasks as needed.

Education & Experience

  • Have fluent English & German
  • Ideally have previous experience in providing customer focused solutions
  • An appreciation of the IT environment, preferably with Apple products
  • A high level of computer literacy
Bewerben

INFO ÜBER Cork

Lebenshaltungskosten

Brot
Brot 1 Eur
Ein Cappuccino 3 Eur
Kinoticket 11 Eur
Monatliche Fitnessstudio Mitgliedschaft 46 Eur
Monatlicher öffentlicher Nahverkehr 84 Eur
5km Taxifahrt 8 Eur
Kleine Wohnung 1 056 Eur
Mittelgroße Wohnung 1 232 Eur
Große Wohnung 1 496 Eur

Die Highlights der Stadt

9/10 Internetzugriff
9/10 Sicherheit
9/10 Toleranz
8/10 Geschäftsfreiheit

Klima und Umweltqualität

Durchschnittliche Anzahl an Sonnentagen pro Jahr
161
Durchschnittliche Anzahl an Regentagen pro Jahr
204
Grünflächen und Parks 62.5 / 100
Luftqualität 92.5 / 100
Abfallverwertung 72.5 / 100
Trinkwasserqualität 85 / 100
Rein und fein 65 / 100

Verkehr

Transportmittel zur Arbeit oder zur Schule
  • Auto 46.9
  • Bus 25.0
  • Fußweg 15.6
  • Fahrrad 9.4
  • Home Office 3.1
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