TTEC, a global leader in customer experience with 50,000 employees in 80 countries and 5 continents!
We create exceptional experiences for every employee, every day! Our culture is values-based and offers state of the art training and coaching, professional development programs, and exciting opportunities to grow your career and aspire to more.
In this position, you will be working for a major US startup company. Since going to market in 2018, its revolutionary product, which enhances health through sanitization, has been a phenomenal success.
To help with its European success, we are building teams of bilingual professionals here at TTEC Belfast.
It’s an amazing opportunity to join a great team and grow with the company.
What will your typical day look like?
As a Bilingual Inbound Sales Representative, you will handle customer interactions and establish a relationship of trust with them to increase their level of satisfaction and confidence.
Specifically, you will:
- handle incoming inquiries and sales orders from our customers in a positive and enthusiastic manner
- actively listen to customers to better understand their needs
- upsell, cross sell and objection handle
- preform basic troubleshooting to assist customers with issues
- propose products and services that meet their needs
- solve customer issues
- redirect them to someone else for help, if required
- ensure the customer leaves the interaction feeling reassured and impressed
What’s in it for you?
- £20,571.20 per annum
- opportunity to build your customer service / sales skills
- progression opportunities within a global organization
- weekly 1:1 behavioral coaching sessions
- ongoing support for immediate questions
- career planning
- potential for advancement within 6 months
- monthly performance-based bonus programs
- paid initial and ongoing training for self-development
- benefits (medical and dental)
- employee discounts with local partners
- expanded social network
What do you have to offer?
- Competitive annual base salary plus bonus based on performance
- Excellent relocation package to assist you in moving to Belfast (Including flight assistance and 7 nights hotel accommodation).
- Continuous paid training on the latest technology
- Private Health/Medical Insurance, Dental Plan as well as Eye Care Reimbursements
- Private Pension and Life assurance
- 25 Annual leave days, bank holidays and leave increasing with service
- Potential for rapid advancement in many fields, and throughout 17 countries!
- Fluent in English and German (to at least C2 proficiency)
- Dynamic, passionate and caring
- Interested in having a challenging job
- Able to work with minimal supervision
- Computer savvy
- Flexibility for business needs
- With previous work experience in customer services or sales
Something exceptional is happening at TTEC. Join us and experience it for yourself!