TTEC, a global leader in customer experience with 50,000 employees in 80 countries and 5 continents!
Why TTEC?
We create exceptional experiences for every employee, every day! Our culture is values-based and offers state of the art training and coaching, professional development programs, and exciting opportunities to grow your career and aspire to more.
Job description:
In this position, you will be working for a major US startup company. Since going to market in 2018, its revolutionary product, which enhances health through sanitization, has been a phenomenal success.
To help with its European success, we are building teams of bilingual professionals here at TTEC Belfast.
It’s an amazing opportunity to join a great team and grow with the company.
What will your typical day look like?
As a Bilingual Inbound Sales Representative, you will handle customer interactions and establish a relationship of trust with them to increase their level of satisfaction and confidence.
Specifically, you will:
- handle incoming inquiries and sales orders from our customers in a positive and enthusiastic manner
- actively listen to customers to better understand their needs
- upsell, cross sell and objection handle
- preform basic troubleshooting to assist customers with issues
- propose products and services that meet their needs
- solve customer issues
- redirect them to someone else for help, if required
- ensure the customer leaves the interaction feeling reassured and impressed
What’s in it for you?
- £20,571.20 per annum
- opportunity to build your customer service / sales skills
- progression opportunities within a global organization
- weekly 1:1 behavioral coaching sessions
- ongoing support for immediate questions
- career planning
- potential for advancement within 6 months
- monthly performance-based bonus programs
- paid initial and ongoing training for self-development
- benefits (medical and dental)
- employee discounts with local partners
- expanded social network
What do you have to offer?
- Competitive annual base salary plus bonus based on performance
- Excellent relocation package to assist you in moving to Belfast (Including flight assistance and 7 nights hotel accommodation).
- Continuous paid training on the latest technology
- Private Health/Medical Insurance, Dental Plan as well as Eye Care Reimbursements
- Private Pension and Life assurance
- Kitchen
- 25 Annual leave days, bank holidays and leave increasing with service
- Potential for rapid advancement in many fields, and throughout 17 countries!
You are:
- Fluent in English and German (to at least C2 proficiency)
- Dynamic, passionate and caring
- Interested in having a challenging job
- Able to work with minimal supervision
- Computer savvy
- Flexibility for business needs
- With previous work experience in customer services or sales
Something
exceptional is happening at TTEC. Join us and experience it for yourself!