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Mehr Jobs in Italien
Italien, Garbagnate MilaneseInterpreter with German [Job Vacancy ID: ST7]
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Italien, ComoIB MYP & DP Teacher of German (possible HoD)
German-speaking Hospitality Service Senior Specialist
Customer Service (Hospitality Service Senior Specialist)
The Hospitality Service Senior Specialist is the main reference for the information and requests of our Guests. He/she has a natural relational ability in terms of communication, empathy, and creating solutions to optimize guest service. Good knowledge of at least two foreign languages and experience in the field of hospitality is required. Main responsibilities- Acts as point of reference for non-Italian Guests doing some public relations (ie. public events, parties, entertainment activities, embarkation, disembarkation), daily hospitality desks and escorting them on some tours in order to remove language barriers and get constant feedback on Guest satisfaction and needs
- Takes care of the daily cruise program to assure the correct translation of written material in the relevant language (ie. menu, flyers, etc.) and organizes informative speeches
- Makes major voice announcements for Guests, including safety announcements during drills or real situations
- Takes active part in a work environment that support a successful safety culture. Is a dynamic contributor in following safety policy and procedures.
- Provides translation services for medical emergencies, illness or medical disembarkation of Guest accompanying them, when necessary, to onboard infirmary or shore side hospitals to offer dedicated service in collaboration with the Hospitality team
- Reports or take care of Guest complaints informing the relevant heads of department and supervisor in charge in order to offer a prompt solution
- Supports the various revenue services through a constant communication and promotion in order to maximize revenue and Guest satisfaction
- Gives constant feedback to the Hospitality Service Managers and provides an end of cruise report to keep evidence of the cruise major complaints
- Education & Professional Experience:
- Secondary School or degree in tourism or humanities
- At least 6 months experience in tourism (i.e. reception, accompanying guests)
- Technical skills: MS Office, Sales techniques
- Language skills: English & German fluent
- Result Orientation: Feels accountable for results. Is proactive and ready to take decisions up to own responsibility. Plans the work and monitors that results are achieved.
- H.E.S.S.: Is safety driven. Understands and respects rules. Is proactive and accountable for his/her safety behaviour. Promotes sustainability.
- Service & Quality: Puts Guests and internal clients at the center. Is service driven. Ensures an excellent service quality. Makes sure expectations are exceeded in line with brand positioning.
- Cooperation: Communicates effectively; Works in team; Develops network; Adopts a transparent and respectful approach; Relates to others considering and respecting diversity.
- Ethics: Fully respects the Code of Business Ethics and Corporation standards; Always adopts an ethical approach in line with Company values.
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Die Schweiz ist aufgrund des attraktiven Arbeitsmarktes und der hohen Löhne eines der beliebtesten Länder für Arbeitskräfte aus dem Ausland.
Your start to a unique career adventure at BlueLink in Prague
Imagine: Every morning you wake up knowing that your workday is not just a job, but a mission where you combine your love of travel with a dynamic role in the aviation industry. And all this in Prague – a city that enchants with its charm and history. Doesn't that sound like a dream?
8 Tipps gegen Heimweh für Auswanderer
Wenn du ins Ausland ziehst, ist es beinahe unvermeidlich, dass du die Heimat zumindest zeitweise vermissen wirst. Daher haben wir hier die 8 besten Tipps zusammengestellt, um dir dabei zu helfen, dich in deinem neuen Land wie zu Hause zu fühlen.
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WG
Rome, Italy
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Schlafzimmer:1