German Customer Contact Rockstar

Hi soon-to-be German Customer Contact Rockstar of BEERWULF.com!

We’re new, we’re growing and together we are embarking upon a great adventure. Our team is a selected blend of beer and eCommerce specialists. Together we make a great team and our pack is looking for service minded - German wulfs...

We need an energetic Customer Contact Rockstar to help answer, capture and use all of our German customer contact channels and further improve our overall services. As the eyes, ears and nose of the pack, you know where to make the difference! Are you up for this challenge?

Your ‘typical’ day @the office as our Customer Contact Rockstar

As a start-up we are still building our team and try to work from the office as much as possible.

As a true Rockstar - together with our other Customer Rockstars - you are the first point of contact for our prospects and customers and you take full responsibility and ownership of all customer service related activities.

Every day is different, but your activities most probably are related to processing the questions and feedback we receive from our customers. Besides a short summary of the customer feedback you will share some of your awesome answers and generate practical follow-up actions for the team.

In addition you check and evaluate e-mail & social media campaigns. You know how to reach our customers best to ultimately improve our traction and conversion. With your excellent planning & organisation skills setting priorities is a piece of cake for you.

You constantly think of new ways of how to make sure a customer doesn’t have to contact us again besides his weekly ‘thank you so much post’. With a glowing ear, hoarse voice, trembling fingers and a big smile on your face you sit down at the end of the day to check the overall customer feedback: they will definitely recommend our services and craft beers to their family and friends. Mission accomplished!

Don’t forget: It’s important we know our beers. Beer is everywhere, so the work is never done. It will most likely grow on you, and after some time you will stop and take a look at beers in bars, supermarkets, festivals and online. You will become (if not already) curious and excited about beer!

The things you bring to BEERWULF.com as our new Customer Contact Rockstar

The necessary bit... As our Beerwulf.com Customer Contact Rockstar you embrace digital and customer feedback. Your key priority is a happy and fully satisfied customer and you walk the extra mile to exceed their expectations. Making use of the wide range of social media, as well as the old school telegram, no opportunity for customer contact is being missed out on. It will be unnecessary to sign you up for a course social media for pro’s.

Du bist Deutsche(r) AND Speaking English is a piece of cake for you

Dutch isn't mandatory. But hey, we'll teach you some ;)

Experience with social media and/or e-mail campaigning is a must have.

With your strong communication and listening skills, you know how to identify the customers’ needs in a split of a second and can easily switch from tone of voice based upon the type of person you’re in contact with. Since we’re small (for now) and brand-new, you are flexible, a self-starter and pragmatic. You show initiative and come up with solutions, improving the business.

You have at least a Bachelor’s degree, for example in a discipline such as Communications, Hotelschool or Marketing. You bring a minimum of 12 months of working experience in a similar position/internship.

Your best friends describe you as friendly, a good listener, helpful and funny (or very willing to laugh at our jokes).

Please note candidates must be eligible to work in the EU.

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German Customer Contact Rockstar

Hi soon-to-be German Customer Contact Rockstar of BEERWULF.com!

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