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German Customer Care Agent

German Customer Care Agent
Jackpotjoy Group
Donnerstag 16 Mai
Msida, Malta
32 haben sich beworben

Jackpotjoy Group is a global online gaming operator with over 30 online bingo and casino brands including Jackpotjoy, Costa Bingo, Vera&John, Botemania, Starspins, and Intercasino. With revenues in excess of £300 Million and offices across 3 continents, we are a truly global company. We are a passionate team of Winners creating Winners, with the aim of delivering The Jackpotjoy Winning Feeling to The World.

We are looking for a German Customer Care Agent to help us deliver a superior gaming experience to our customers. The goal is to build and improve customer value, satisfaction, and loyalty through direct customer interaction.

The successful candidate will be an outgoing, hardworking, and fun individual whose personality and skills shine the brightest at all times – this is a shift base role hence a perfect career possibility for a socially dynamic, networking and charismatic person.

Key responsibilities:

  • Answering customers enquiries via phone, email and live chat in a timely and professional manner and providing superior customer service
  • Escalating cases and following up with player
  • Handling KYC documents and forwarding them to the correct department
  • Working closely with our responsible gaming team and offering RG tools to players
  • Being proactive to learn different areas of the business
  • Translations (If required)

Essential requirements:

  • Native level of German
  • Fluent level of written and spoken English
  • Strong communication and interpersonal skills
  • Strong writing skills (spelling & grammar)
  • Ability to write content in a creative and catching manner
  • Basic knowledge of Microsoft Word and Excel

Desirable requirements:

  • Previous customer care experience
  • iGaming experience

The ideal candidate should be a team player who can form positive relationships with employees at all levels of the business. You should be resilient and approachable with the ability to work successfully in a dynamic, fast-paced environment. We are looking for someone with a proactive mindset who’s willing to contribute to our growing team.


We believe this process works both ways, so what can we do for you? We’re a motivated team aiming to become one of the best casino teams in the business, and our company is one of the fastest growing companies in the industry. We’ve come a long way in a short time and we want only the best candidates on board to join us as we keep reaching new heights!

Why join us?

  • Relocation opportunities:

Does this sound like the perfect role for you, but you’re not based in Malta? Fear not! If we feel that YOU are the most successful candidate for a position, then we will offer a very attractive relocation package and full visa support to help you settle here.

  • Full ownership:

We encourage all our employees to take complete ownership of whatever they’re working on. Be confident. Be Empowered. Be successful.

  • Fast career track:

Do you know where you want to be in five years’ time? Then tell us! We love a long-term plan and will do our best to help you get there

  • Amazing colleagues:

Hey, we have to spend eight hours a day together. That’s over 2,000 hours a year. They don’t just need to be pretty awesome people, they need to be the best of the best

  • English language lessons:

You have the opportunity to continue learning English when you work with us. Professional language lessons are organized at the office and are completely free!

  • Health insurance & gym allowance:

Your health and well being are of utmost importance to us, so you will also benefit from a company sponsored private health insurance scheme for yourself and your direct dependants (spouse and children), as well as a yearly allowance on your fitness-related expenses.

  • Added benefits:

A company phone, daily breakfast, monthly massage, monthly office BBQ, and quarterly social events – these are some of the extra benefits you’ll enjoy en you join Jackpotjoy Group.

We can’t wait to meet you!

Don’t hesitate and apply by clicking on the „Bewerben“-button below.

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