What we are looking for?
We are currently recruiting for ambitious and driven Customer Care Advisors with Native level of German and good English both written and verbal.
Working for a true industry leader you will be based in the picturesque, vibrant city of Barcelona! Barcelona offers a fantastic lifestyle, quality of life, beautiful scenery, exceptional weather and unique culture working for an exceptional business!
You will be responsible for providing a high level of customer service to exclusive blue-chip organisations predominantly via inbound interactions via telephone email and social media channels.
- You will be corresponding with customers via telephone, web chat and email in both English and German
- Take ownership for both inbound and outbound calls including written communications where needed.
- Deliver exceptional customer service within a fast-paced and dynamic environment.
- Ensure customer queries are handled with a first-time resolution in mind, acting effectively upon the requests of the customer always.
- Identify areas of improvement to meet and exceed customer needs.
- Native level of German and good level of English
- Excellent time management skills
- Service-minded and motivated to help people.
START DATE: ASAP