There are many reasons to work abroad in Portugal and a job in Sitel Portugal is exactly what you are looking for.
As a customer service specialist, you’ll learn marketing skills, team building, problem-solving and improve your communication skills while supporting global customers from one of the world’s best-loved brands.
Your future project: join our German Customer Support team. Our client is a worldwide renowned American financial company and one of the most respected brands around the world.
As a customer service specialist in this project, your daily responsibilities will include:
- Offer solutions to customers that need assistance with financial and credit card services
- Provide customer service through phone communication
- Enrich customer experience by listening attentively to their needs and concerns, aiming for first call resolution when possible
Maximize your experience.
To succeed in the role, you will need to have:
- Native or proficient level of German (C2)
- Advanced level of English (at least C1) both verbal and written
- Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to sunny Lisbon, Portugal
Gain stability, expand possibilities.
What’s in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
- Competitive wages and stability
- Private healthcare & dental insurance (after six months of employment)
- Continuous learning/development opportunities and competitive career opportunities
- A safe, friendly, creative, innovative and technological organization
- International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)
Be bold. Be you. Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!
Learn, Lead & Grow. #SitelPortugal
As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customers touchpoints.
With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.