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Portugal, LisbonPortugal, Lisbon
Empfohlener Job

Webhelp Portugal

Erstellungsdatum 13.04.2021

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German Customer Advisor for Smart Lighting Project – Signing & Extra Bonus (Relocation Package+Accommodation incl.)

About Webhelp  Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 75,000 game-changers from more than 170 locations in 49 countries.  Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.    About the job role:   Our brand is the world leader in lighting for professionals, consumers, and lighting for the Internet of Things.  As a Customer Support Advisor, you will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues. Given the dynamic nature of this job, you can develop your technical skills and advance your career at your own pace.   As a Customer Support Advisor, you will: 
  • Answer and/or solve technical questions or problems posed by customers via telephone or email or other channels in a friendly and efficient manner. 
  • Identify and analyze the technical issue of the customer by showing active listening and asking clear and concise questions.  
  • Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems. 
  • Per each customer contact gather and document all relevant information into the system to ensure a high level of service is delivered. 
  • Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.  
  We are looking for: 
  • Native or Proficient German (C2) 
  • Fluency in English (B2) 
  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users 
  • Demonstrate patience when communicating and solving issues  
  • Treat all data and personal information with utmost confidentiality   
  • Proactive, self-motivated and a great team player  
  We offer you: 
  • Competitive wages (14 monthly payments per year) 
  • Meal allowance in voucher card (net) 
  • Performance bonus 
  • Extra Bonus 
  • Transportation Bonus 
  • Private Health insurance with a dental plan  
  • Relocation package - shared accommodation for 6 months and flight reimbursement 
  Life at our company:  
  • Work with a diverse environment with people from over 15 nationalities 
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more! 
  • We promote inter-company mobility to work at any of our sites around the world 
  • New and modern offices in Parque das Nações, Oriente, Lisbon. 
  All submissions will be treated confidentially under the General Data Protection Regulation.  *Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.    Webhelp Portugal is an equal opportunity employer.  Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.   
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