job
Niederlande, MaastrichtNiederlande, Maastricht

Mercedes-Benz

Erstellungsdatum 29.06.2017

Diese Stellenangebot ist nicht mehr verfügbar!

Mehr Jobs in Niederlande

Zu allen Jobs
  1. job image
    Niederlande, AmsterdamNiederlande, Amsterdam

    Technical Support Engineer, Priority Team (German Language)

  2. job image
    Niederlande, MaastrichtNiederlande, Maastricht

    German Senior Customer Service Representative for luxurious car brand in Maastricht (incl. relocation package)

  3. job image
    Niederlande, BredaNiederlande, Breda

    German Speaking Sales Representative wanted for Our Team in Lisbon! Pioneering the Future of Hotel Tech!

Item 1 of 9

German Business Coordinator | Launch & Campaign Management

The organisation
The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are a very important connection to the Mercedes-Benz brand. The Customer Assistance Center’s core services are delivered by Operations: Roadside Assistance, Customer Complaint management and Enquiry management. All our supporting departments, such as Retail services, Operational Excellence and Critical Parts Management,  are also located in our offices in Maastricht. Furthermore, our task is to create a global Customer Contact Center network. Therefore we have established the department “Global Contact Center Management”. Having the global Governance mandate, we manage the worldwide implementation, standardization, innovation and performance of Customer Contact Center services within Daimler AG. That’s why we live the brand’s most important promise: “The best or nothing”.
The function
Cooperation is crucial when it comes to finding the best solutions and answers to our customers. You will be responsible to providing and support within the Aftersales Logistics Business our Global Partner around the world in terms of Launch & Campaign Management within the Team - Partner Network Management & Life Cycle Service. You have to ramp up and establish the business within the CAC in Maastricht for approximate 7 employees with various nationalities in a first step. Main responsibilities:
  • Managing and coaching a (multicultural) team of Parts Specialists and/or Technical Service Representatives, with the business scope of dealing with cases of Daimler customers as 1st level and/or requests/incidents of Daimler network, Daimler Head Quarter, process partners, market performance centers and customers outside the logistic network;
  • Steer, monitor and ensure the parts availability for logistics of field measurements in terms of campaign management within the global Aftersales Markets in a timely manner;
  • Responsibility for launches of new product lines within the Aftersales Logistic Parts Business;
  • Monitoring and registering the individual and team key performance indicators, as well as the attendances and absences of team members checking and if necessary adjusting staffing level to an efficient level, for your own team and others within Supplier Management;
  • Monitoring and controlling the flow of bottleneck parts in collaboration with suppliers and customer management as well as various life-cycle assortments within the whole team;
  • Initiate and execute escalations parts prioritization towards the appropriate suppliers regarding bottleneck prevention, assisting operations and planning committees;
  • Taking on responsibility of a key account function for multiple suppliers;
  • Execution of supply chain management in consideration of a standardized delivery process for a limited parts range in bottleneck cases;
  • Coordination of delivery types and schedules with suppliers and partners in complex supplier situations;
  • Communicating and functioning as an intermediary between Suppliers, Purchasing Departments, Head Quarter, market performance centers, logistic network, process partners other departments and the team;
  • Identifying training, information and equipment needs within own team and in addition of supported stakeholders. Coordinating the set-up of required trainings and thus fulfillment of these needs;
  • Participating in the set up and resolution of procedural issues with Suppliers, Head Quarter, market performance centers, process partner, logistic network and other Customer Assistance Center departments, to enhance business performance;
  • Continuously participating in improvement processes in order to contribute to effectiveness and efficiency within the Supplier Management;
  • Steering and leading of Supplier Management related Projects;
  • Work and lead joined project in terms of Supplier Management within Daimler AG;
  • Steer and handle the appropriate Operations Team;
  • Cooperate with all the Process Partners and the appropriate contacts within the Daimler AG in terms of Critical Parts related issues.
Requirements
  • Fluent level in English, German and preferably an additional Customer Assistance Center language, written and spoken;
  • Leadership and people management skills;
  • Experience as a team leader is an advantage;
  • Experience in project management;
  • Entrepreneurial approach;
  • Strongly oriented to Customer’s Satisfaction;
  • Ability to set and share clear directions and vision to the team members;
  • Ownership and independent thinking;
  • Ability to manage complexity and communicate on different levels;
  • Ability to coach and mentor employees;
  • Ability to manage high pressure and stress;
  • Strategic thinking;
  • Creativity when handling problems independently;
  • Willing to worldwide travel.
We offer
Full-time position 40 hours per week between Monday to Friday, dayshift.
The procedure
Please use the “BEWERBEN” button to upload your English CV and German Letter of Motivation and any other documentation that adds value to your application. For more information about this vacancy please contact Sarah Beckers on: +31 43 35 62 710.
Alle Einträge sehen
  1. Karriere in der Schweiz? - diese Möglichkeiten eröffnet E-Commerce

    Karriere in der Schweiz? - diese Möglichkeiten eröffnet E-Commerce

    Die Schweiz ist aufgrund des attraktiven Arbeitsmarktes und der hohen Löhne eines der beliebtesten Länder für Arbeitskräfte aus dem Ausland.

    Weiterlesen
  2. Your start to a unique career adventure at BlueLink in Prague

    Your start to a unique career adventure at BlueLink in Prague

    Imagine: Every morning you wake up knowing that your workday is not just a job, but a mission where you combine your love of travel with a dynamic role in the aviation industry. And all this in Prague – a city that enchants with its charm and history. Doesn't that sound like a dream?

    Weiterlesen
  3. 8 Tipps gegen Heimweh für Auswanderer

    8 Tipps gegen Heimweh für Auswanderer

    Wenn du ins Ausland ziehst, ist es beinahe unvermeidlich, dass du die Heimat zumindest zeitweise vermissen wirst. Daher haben wir hier die 8 besten Tipps zusammengestellt, um dir dabei zu helfen, dich in deinem neuen Land wie zu Hause zu fühlen.

    Weiterlesen
Item 1 of 9

Finde deine Wohnung in Niederlande

Zu allen Wohnungen

  1. WG

    Amsterdam, NetherlandsAmsterdam, Netherlands
    logo
    Verfügbar ab Jul 01, 2025

    Shared apartment in Amsterdam

    €955

    Monat

    90Tage

    Mindest Aufenthalt

    Schlafzimmer:4

    Größe:121m2

    Badezimmer:1

  2. WG

    Rotterdam, NetherlandsRotterdam, Netherlands
    logo
    Verfügbar ab Jun 02, 2024

    Shared apartment in Rotterdam

    €934

    Monat

    90Tage

    Mindest Aufenthalt

    Schlafzimmer:3

    Größe:107m2

    Badezimmer:1

  3. WG

    Rotterdam, NetherlandsRotterdam, Netherlands
    logo
    Verfügbar ab Aug 22, 2024

    Room in shared apartment in Rotterdam

    €625

    Monat

    90Tage

    Mindest Aufenthalt

    Schlafzimmer:1

    Badezimmer:1

Item 1 of 9

Cookies

Workwide.de benutzt Cookies um die bestmögliche Funktionalität der Webseite bieten zu können. Durch die weitere Anwendung dieser Webseite stimmst du der Verwendung von Cookies zu.

Mehr erfahren