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Service Delivery Manager with German and English (Temporary position)
Escalation Management Specialist fluent in German (Relocation Covered)
At TTEC (formerly TeleTech), we provide learning and development opportunities,a growth oriented culture, and a stimulating and positive work environment.
When you join our team, you are more than just an employee. You are a member of the TTEC family. That's why we offer benefits and perks that support your quality of life, goals and future needs.
What we offer?
- Extensive training programs: Excell, Leadership skills, Management of change, Six sigma and many others depending on your interests;
- Environment that stimulates achievement and professional development;
- Competitive remuneration package;
- Access top notch business best practices;
- Work in a challenging and pleasant business environment.
- Accepting requests through non-voice communication channels, logs and identifies the problem;
- Responding to customers via email and outbound calls;
- Investigate the escalation, coordinate with other departments to identify best course of resolution;
- Keep all involved parties on the status of the case;
- Demonstrate sense of urgency;
- Manage customer expectations by taking into consideration customers' entitlement and customer issue;
- Execute data quality checks to ensure consistency and accuracy of reporting.
- Keeping customers informed, setting and following up on commitments, keeping precise case documentation and case ownership;
- Meeting deadlines and delivering services according to customers' service level agreements.
- Fluency in German;
- Good English skills;
- Proactivity, eagerness to learn and improve;
- High level of planning and organizational skills;
- Previous experience in customer facing environment would be considered as an advantage;
- Experience in MS Office Products;
Karriere in der Schweiz? - diese Möglichkeiten eröffnet E-Commerce
Die Schweiz ist aufgrund des attraktiven Arbeitsmarktes und der hohen Löhne eines der beliebtesten Länder für Arbeitskräfte aus dem Ausland.
Your start to a unique career adventure at BlueLink in Prague
Imagine: Every morning you wake up knowing that your workday is not just a job, but a mission where you combine your love of travel with a dynamic role in the aviation industry. And all this in Prague – a city that enchants with its charm and history. Doesn't that sound like a dream?
8 Tipps gegen Heimweh für Auswanderer
Wenn du ins Ausland ziehst, ist es beinahe unvermeidlich, dass du die Heimat zumindest zeitweise vermissen wirst. Daher haben wir hier die 8 besten Tipps zusammengestellt, um dir dabei zu helfen, dich in deinem neuen Land wie zu Hause zu fühlen.
Finde deine Wohnung in Bulgarien
Wohnungen
Schlafzimmer:1
WG
Sofia, Bulgaria
Verfügbar ab Jan 01, 2027Rooms for rent in 7-bedroom apartment in Sofia
€255
Monat
90Tage
Mindest Aufenthalt
Schlafzimmer:7
Badezimmer:3
WG
Sofia, BulgariaVerfügbar ab May 01, 2024Room in shared apartment in Sofia
€301
Monat
30Tage
Mindest Aufenthalt
Schlafzimmer:3
Badezimmer:1