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Escalation Management Specialist fluent in German (Relocation Covered)

Escalation Management Specialist fluent in German (Relocation Covered)
TTEC
Freitag 7 Februar
Sofia, Bulgarien
4 haben sich beworben

At TTEC (formerly TeleTech), we provide learning and development opportunities,a growth oriented culture, and a stimulating and positive work environment.

When you join our team, you are more than just an employee. You are a member of the TTEC family. That’s why we offer benefits and perks that support your quality of life, goals and future needs.

What we offer?

  • Extensive training programs: Excell, Leadership skills, Management of change, Six sigma and many others depending on your interests;
  • Environment that stimulates achievement and professional development;
  • Competitive remuneration package;
  • Access top notch business best practices;
  • Work in a challenging and pleasant business environment.

So join our team of upbeat professionals and support some of the most successful organizations on the planet! It is people just like YOU that make TTEC a great place to work at.

Your responsibilities will be:

  • Accepting requests through non-voice communication channels, logs and identifies the problem;
  • Responding to customers via email and outbound calls;
  • Investigate the escalation, coordinate with other departments to identify best course of resolution;
  • Keep all involved parties on the status of the case;
  • Demonstrate sense of urgency;
  • Manage customer expectations by taking into consideration customers‘ entitlement and customer issue;
  • Execute data quality checks to ensure consistency and accuracy of reporting.
  • Keeping customers informed, setting and following up on commitments, keeping precise case documentation and case ownership;
  • Meeting deadlines and delivering services according to customers‘ service level agreements.


If you are/have:

  • Fluency in German;
  • Good English skills;
  • Proactivity, eagerness to learn and improve;
  • High level of planning and organizational skills;
  • Previous experience in customer facing environment would be considered as an advantage;
  • Experience in MS Office Products;

Join our team of upbeat professionals and support some of the most successful organizations on the planet! It is people just like YOU that make TTEC a great place to work at.

Click on the Apply Online button to let us know about you. Please send your CV in English.

All documents will be treated in the strictest confidentiality. Only short-listed candidates will be invited for an interview.

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Sofia, Bulgarien

Lebenshaltungskosten

Bröd
Brot 0.2 Eur
Ein Cappuccino 2 Eur
Kinoticket 6 Eur
Monatliche Fitnessstudio Mitgliedschaft 24 Eur
Monatlicher öffentlicher Nahverkehr 30 Eur
5km Taxifahrt 2 Eur
Kleine Wohnung 308 Eur
Mittelgroße Wohnung 396 Eur
Große Wohnung 475 Eur

Die Highlights der Stadt

9/10 Unterkunft
9/10 Besteuerung
9/10 Lebenshaltungskosten
8/10 Sicherheit

Klima und Umweltqualität

62.5 / 100 Grünflächen und Parks
42.5 / 100 Abfallverwertung
72.5 / 100 Trinkwasserqualität
37.5 / 100 Rein und fein

Nationale Corona-Daten

Verkehr

Transportmittel zur Arbeit oder zur Schule
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