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Customer Support Officer for Germany (Mobile Bank)
- Provide superior professional customer service whilst dealing with all enquiries regarding the bank’s products and services;
- Ensure that bank accounts are opened according to the bank’s product and service guidelines;
- Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application;
- Maintain a high level of knowledge when it comes to the bank’s products and services in order to provide customers with accurate information;
- Identify selling opportunities after analysing the customer’s needs;
- Address cancellation and temporary/ permanent blocking of cards, as per customer requests;
- Process of transactions and outgoing payments accurately within the bank’s I.T. systems;
- Adhere to all bank policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct;
- Keeping records as required;
- Issuing of new cards and renewal processes.
- Assistance with gathering of data/information for the Bank (via phone, e-mails and chat);
- Providing support with invoicing, allocating payments and related duties, in line with the Bank’s policies;
- Assistance with administrative tasks in accordance with the Bank´s policies, procedures and instructions;
- Communication and close cooperation with country co-ordinators and other departments;
- Monitoring the repayment of loans by customers, including by tracing relevant amounts to the Bank´s accounts and allocating the incoming payments in the Bank´s records;
- Other related ad hoc duties that may be assigned by the Bank from time to time.
- University degree
- Native fluency in written & spoken in both German and English. Additional languages will be a benefit.
- Previous experience in a similar position is an asset
- Strong communication skills, both verbal and written
- Computer skills
- Team player and customer oriented
- Willingness to learn and expand horizons
- The opportunity to work in a dynamically evolving company;
- Opportunities for growth, realization of own ideas and further training;
- Professional and attentive environment;
- Other benefits, depending on candidates’ skills and experience
- Clear copy of your ID card or passport (front and back)
- Two signed reference letters from your previous employers with exact dates (beginning and end) (full-time employments). Kindly also make sure that the date that the letter has been written is on there, as well as the name, official title and signature from the person who wrote the letter. Also we would need a phone number to take a phone reference.
- Highest level of qualifications obtained (i.e. university degrees)
- Extract of your criminal record (not older than 3 months).
- Credit Check (not older than 3 months)
Karriere in der Schweiz? - diese Möglichkeiten eröffnet E-Commerce
Die Schweiz ist aufgrund des attraktiven Arbeitsmarktes und der hohen Löhne eines der beliebtesten Länder für Arbeitskräfte aus dem Ausland.
Your start to a unique career adventure at BlueLink in Prague
Imagine: Every morning you wake up knowing that your workday is not just a job, but a mission where you combine your love of travel with a dynamic role in the aviation industry. And all this in Prague – a city that enchants with its charm and history. Doesn't that sound like a dream?
8 Tipps gegen Heimweh für Auswanderer
Wenn du ins Ausland ziehst, ist es beinahe unvermeidlich, dass du die Heimat zumindest zeitweise vermissen wirst. Daher haben wir hier die 8 besten Tipps zusammengestellt, um dir dabei zu helfen, dich in deinem neuen Land wie zu Hause zu fühlen.
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