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Customer Service Representative with Polish and German
The organisation
The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.The function
The Central Eastern European (CEE) department provides services for customers in Poland, Hungary, Czech Republic and Slovakia. Within the CEE department we offer combined services: Service 24hours department:- Customers experiencing a vehicle breakdown can contact the Service 24h department for roadside assistance 365 days per year, 7 days a week and 24 hours a day.
- Employees answer incoming calls from customers requiring assistance.
- Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician.
- The philosophy is to ensure the customer is mobile again as quickly as possible.
- The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles.
- All inquiries and complaints are handled by telephone, mail, fax or e-mail. Customer
- Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.
- As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.
Requirements
- Higher vocational education
- Experience in customer care
- Native Polish
- Fluent German
- Fluent English (corporate language)
- Good written and verbal skills
- Good understanding of customer satisfaction
- Team player
- Open-minded to a diversity of cultures
- Multitasking
- Computer literacy
- Knowledge of Polish geography
We offer
- Working hours 37.5 hours a week, shifts including nights and weekends.
- Work in a growing international company in a young, ambitious, professional and dynamic environment.
- The salary for this position is based on a 37.5-hour week and amounts to € 1853/month gross. In addition, a shift allowance based on actual hours is paid.
- A comprehensive relocation package is applicable for candidates living further than 50km from the CAC and willing to relocate to within 20km of the CAC.
- Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us.
The procedure
Please use the “Bewerben” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. For more information about this vacancy please contact the Recruitment Office on +31 43 356 27 41.
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