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CUSTOMER SERVICE REPRESENTATIVE (GERMAN SPEAKER)
Have you been searching for a great professional development opportunity, working within an exciting and fast-paced fashion company? Then this could be the job for you! This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Customer Service Representative to join our team. We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.
The Company
Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 1000 talented people and 400 independent boutiques across Europe, North and South America, Asia, and offices in London, New York, LA, Porto, Guimarães, São Paulo, Tokyo, Shanghai, Moscow and Hong Kong.
The Role
Reporting to the Customer Service Manager, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows. This role has key responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel.
Key Responsibilities
- Responding to Customer Enquiries via several channels (Chat, Email and Telephone);
- Providing information with regards to products/services and other related enquiries;
- Being the face of Farfetch to our customers and partners alike.
Key skills and experience
- Minimum of 1 year experience in customer service, preferably in a fashion environment;
- Fluent in English and German;
- Proficient in the use of IT systems, both customer service specific and windows packages;
- High level of written and verbal communication skills;
- Good listening skills;
- Ability to work under pressure;
- Good understanding of fashion/fashion brands;
- Ability to exceed customers’ expectations;
- Confident and articulate;
- Hardworking and passionate.
Please kindly note that fluency in English and German is mandatory (spoken and written).
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