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Shell Business Operations

Customer Operation Specialist – German speaker

Shell Business Operations in Krakow is created by an international team of over 3,100 professionals representing 45 nationalities. Together with our associates from all over the world we create one of the most remarkable businesses. We are a key part of the complex processes for the entire company. We work in over 20 foreign languages, being responsible for business operations in following departments:

Finance Operations | Customer Operations | HR Services | Contracting & Procurement

Lubricants Supply Chain | Internal Communication | Trading & Supply | Order to Delivery | Legal

                 Customer Operation Specialist – German speaker

Job Description:

  • Be the first point of contact for Customers
  • Resolve Customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards
  • Provide assistance to customers in self-service mediums and assist customer to complete transactions
  • Record and follow up all customer contacts in customer facing systems
  • Liasing between customers and supply chain departments in coordination of delivery process
  • Proactively communicating to customers order and delivery status  and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order
  • Supporting in the resolution of delivery queries

Requirements:

  • very good German (B2/C1) and good English
  • excellent communication skills
  • strong customer focus
  • ability to deal with multiple tasks and work in a dynamic environment
  • ability to cooperate efficiently in a team
  • good working knowledge of MS Office tools and Outlook
  • experience in using one of major ERP systems (e.g. SUN/ SAP) will be an advantage

Thanks to cooperation with Shell Business Operations in Krakow you gain:

  • Attractive salary package and yearly bonuses,
  • Private medical care and life insurance,
  • Multisport card that offers access to numerous sport facilities in Poland,
  • Vouchers to various shops, cinemas, theaters, and many more,
  • Bonus for referring your friend to work with us,
  • Additional funds for sport sections (e.g. football, volleyball, running, or horse riding),
  • Additional funds for trainings and certifications (e.g. ACCA, CIMA, CIPS, Lean Six Sigma),
  • EuroShell card

For candidates from abroad we also offer an attractive relocation bonus!

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