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Customer Experience Associate – German

Customer Experience Associate – German
Accenture Operations
Montag 3 Dezember
Lissabon, Portugal
11 haben sich beworben

Ready for the next stage of your career? Want to explore a new city?

If you are fluent in English and German, you could make the most of your talents – and discover a beautiful place to live and work – by joining Accenture in Lisbon, Dublin, Krakow, or Warsaw.

Customer Experience Associate

Accenture Operations is looking for passionate individuals with experience on customer support services. The role involves providing assistance and guidance to customers through a variety of different channels - chat, email and phone. The job involves checking clients accounts for several purposes as general inquiries, billing information, verifying data, support training of existing and new activity processes.

You will help customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients advertising solutions.

What we are looking for?

Success in this position requires great customer service skills, and desire to apply problem solving skills; ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

We need people with a natural love of Digital Marketing and technology, appetite for learning and new experiences in a multicultural environment which fosters exchange of ideas and collaboration.

Required Skills and Experience

  • Advanced knowledge/native speaker in German (mandatory), in addition to fluency in English;
  • Desired experience of one year in Customer Service role, and previous experience in one of the following areas Sales, Digital
  • Marketing, Technology, or other related field would be highly preferable.
  • Good communication and written skills, both in German and English;
  • Computer knowledge with intermediate to advanced experience.

Profile Attributes

  • Soft skills to deal with clients, troubleshooting driven, ability to multitask;
  • Demonstrate speed, agility, critical-thinking, problem-solving skills;
  • Able to adapt to continuously evolving (SMB) small and medium-sized businesses needs to help clients grow their business on the advertising platform;
  • Solutions mind-set, helping nature, passion for customer experience.
  • Essential capabilities: Natural Communicator; Perception Skills; Planning & Organization; Team Player.

We offer:

  • Start abroad for an international career
  • Excellent service-specific training and ongoing coaching
  • Excellent working atmosphere and helpful colleagues as well as social benefits of a large corporation
  • Modern work environment
  • And much more

Interested?

Then we would be eager to get to know you. Apply directly through the "Bewerben" button below!

 


Lissabon, Portugal

Lebenshaltungskosten

Bröd
Brot 1 Eur
Ein Cappuccino 2 Eur
Kinoticket 7 Eur
Monatliche Fitnessstudio Mitgliedschaft 45 Eur
Monatlicher öffentlicher Nahverkehr 40 Eur
5km Taxifahrt 4 Eur
Kleine Wohnung 704 Eur
Mittelgroße Wohnung 968 Eur
Große Wohnung 1 144 Eur

Die Highlights der Stadt

10/10 Toleranz
8/10 Sicherheit
8/10 Geschäftsfreiheit
8/10 Freizeit & Kultur

Klima und Umweltqualität

218
Durchschnittliche Anzahl an Sonnentagen pro Jahr
147
Durchschnittliche Anzahl an Regentagen pro Jahr
65 / 100 Grünflächen und Parks
62.5 / 100 Luftqualität
67.5 / 100 Abfallverwertung
82.5 / 100 Trinkwasserqualität
55 / 100 Rein und fein

Verkehr

Transportmittel zur Arbeit oder zur Schule
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