Du bist Deutsche(r) AND/OR Tu es un(e) Belge ou Français(e) AND English: piece of cake. No worries here.
Dutch isn't mandatory. But hey, we'll teach you some ;)
For one of the new Rockstars: Experience with social media and/or e-mail campaigning is a must have. With your strong communication and listening skills, you know how to identify the customers’ needs in a split of a second and can easily switch from tone of voice based upon the type of person you’re in contact with. Since we’re small (for now) and brand-new, you are flexible, a self-starter and pragmatic. You show initiative and come up with solutions, improving the business. You have at least a Bachelor’s degree, for example in a discipline such as Communications, Hotelschool or Marketing. You bring a minimum of 12 months of working experience in a similar position/internship. Your best friends describe you as friendly, a good listener, helpful and funny (or very willing to laugh at our jokes). Please note candidates must be eligible to work in the EU.
Next steps for the new Customer Contact Rockstar @BEERWULF.com
No motivation letter, just a few questions for you to answer in the next step. We will take a look at your resume, so make sure it is shiny and bright. Next to this, we ask you to complete the assignments listed below.
In the best case scenario, you will have two interviews before you’re hired. The first one will be with Sebastiaan Berkvens, who will probably invite another colleague to join the interview. As we are building a high performance team, our leader of the pack Hans Böhm likes to get to know you and talk about your motivation, looking for the (culture) match. You will meet him in the second and final round. Questions about this position? Send them to [email protected].
Still enthusiastic? Then hit that "Bewerben"-button and upload your resume and assignments as soon as possible.
Assignment(s)
We would like you to complete two assignments:
Assignment 1: A Facebook post appears on our company wall: “Dear Beerwulf, the delivery man was not willing to hand over the parcel with beer to my son who was home alone this morning. Due to traffic, I was not able to be there during the agreed time window for delivery. I’d expected the courier would leave the package with my son or at least with my neighbour. The planned drink with friends tonight now turns out to be without the ordered beers…” Note: The son is 16 year old.
What would you do in terms of (possible repair) actions and how would you respond? Your range of (communication) instruments is wide, you can use whatever you come up with. Please describe your way of approach step by step.
Assignment 2: Our company receives a postcard from one of our regular ordering customers. He orders 12 parcels of beer per month via Beerwulf and the first year we haven’t heard anything from him. This is the first moment of contact with him: “Hi there! What a terrific parcel I’ve received last Monday. I’ve wanted to express my sincere gratitude for the way you have delivered my parcels as well as for the quality of the beers, for quite some time. This parcel was the push I needed. From one beer-lover to another: Cheers!”
Come up with an idea for an act of kindness to this highly valued customer and describe your respond/action(s).
There are no right or wrong answers and both answers can be uploaded in one document in the next steps. Good luck!
