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Customer App Experience Specialist with German – Maastricht (Relocation package included)

Customer App Experience Specialist with German – Maastricht (Relocation package included)
Mittwoch 8 September
Maastricht, Niederlande
31 haben sich beworben

We are looking for people like you in Maastricht Netherlands! Do you like technologies, apps and games? Would you like to be part of an important international automotive company, who offers excellent service worldwide?

If you have a native level of German + C1 English level, motivation, you like dealing with customers and you have a good level of written skills, love to use various social media apps then this is the opportunity to work in a great team.

Your Responsibilities:

  • Accepting incoming support requests, incidents and problems by phone, email and live chat;
  • Troubleshooting issues;
  • Creating cases, registering all activities using a ticketing tool;
  • Identifying weaknesses in our processes or tools and creating awareness;
  • Identifying problems that can affect our processes and escalating them accordingly;
  • Resolving reported issues according to pre-defined use cases;
  • Reporting undefined issues to higher level.

What success is made of…

  • Time shifts: 8am – 8pm for full-time (40 hours)
  • You have a Native level of German and C1 in English
  • You have task related experience
  • You have excellent multitasking skills and the ability to shift to chat & social media support and various systems when needed.
  • You have experience in troubleshooting and technical support.

What’s in it for you?

  • An attractive pay: € 2.293 gross per month (40 hrs/week).
  • A competitive performance based salary growth;
  • Company result-oriented bonuses;
  • A holiday allowance: 8% of annual salary;
  • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
  • 200 vacation hours;
  • Collective health insurance at discounted rates;
  • Lucrative relocation package. If applicable, you will be reimbursed for the first arrival, housing fee & moving costs.
  • It is important to be somewhere you feel you can grow! Our client offers opportunities that enable you to develop yourself professionally.

Here’s what you need to do next…

-If you’re interested in this role click on apply.


Maastricht, Niederlande

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