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Irland, CorkIrland, Cork

Malwarebytes

Erstellungsdatum 16.03.2017

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B2B Customer Success Engineer – German-speaker

Who We Are

Have you been wondering if you’re missing out on the buzz of working for a start-up like Malwarebytes? Our CEO is 27 years old and started Malwarebytes when he was 14.  By the time he was 18, he had racked up a million dollars in sales from his dorm room.  All of this, driven by a vision to make the world’s best malware-fighting software. We have moved from the dorm room to sleek offices around the world where we now focus on driving more than $100 million in yearly sales.  In 2015, we grew revenue more than 120%. Malwarebytes is a leading provider of anti-malware software solutions to consumers and businesses alike.  Our flagship technologies and products protect more than 120 million computers around the world!  In the highly competitive security software sector, we have earned an international reputation for our rapid response and high success rate in combating new malicious threats. We’ve created a fantastic culture that our employees love and were recently named in the top 10 of Fortune Magazine’s “Great Place to Work” list.   We’re growing fast and are looking for some great people to join us.

Who We Need

The B2B Customer Success Support Engineer is a highly organized self-starter looking for a challenge and ready to join a company in a rapid period of growth. The successful candidate will have the ability to drive impactful B2B post-sale technical support case triage activities, and work closely with other global Customer Success team members to convert customers into brand advocates.

What You'll Do

  • In-depth knowledge of and the ability to build, setup, reconfigure, manipulate software and hardware.
  • Ability to setup and test in an emulated/virtual environment, such as; VMWare, Virtual Box, Virtual PC
  • Proficient with windows domain and workgroup network infrastructures
  • Ability to convey detail instructions verbally and in writing, a creative thinker and problem solver.
  • Participate on Malwarebytes Forums and Helpdesk, addressing technical issues posted by users and customers as assigned.
  • Create report of the daily issue reported from either forums or helpdesk tickets.
  • Prior experience working with malware removal tools and security software, supporting Corporate & Enterprise customers to positive outcomes.
  • Support various end-users primarily focused on English speaking users.
  • Ensure all employee issues and concerns are addressed in a timely manner, encourage involvement from all staff and foster a positive team environment
  • Measure, monitor and maintain customer service and satisfaction
  • Maintain department policies, procedures and processes, as required
  • Perform other duties assigned by management

Skills You'll Need to Have

  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Demonstrated passion for excellence with respect to treating and caring for customers. Ability to communicate clearly and professionally, both verbally and in writing.
  • Recent customer facing experience; telephone or email.
  • Accept Tier 1 / Tier 2 enterprise calls, emails, and forum posts, to understand and replicate the issue presented, then provide the appropriate solution to the issue.
  • Strong configuration, troubleshooting and debugging skills relating to hardware, drivers and software issues
  • Design, set up, configure, troubleshoot and manage corporate networks / home networks
  • Proficient in installation, configuration, maintenance of SQL server or equivalent databases
  • Proficient in Windows OS, XP, Vista and 7 as well as Windows Server 2003, 2008
  • Proficient in Windows Command lines, scripting structure and syntax.
  • Ability to work with distributed teams.
  • Prior experience working with Anti-malware, Antivirus, firewall and security software a plus
  • Fluent in German & English (reading, writing, and speaking)

What We Offer

  • Competitive compensation and benefit packages
  • Located in Ireland’s new “Smartest” Building
  • A quickly growing, great work environment that supports growth and development
  • A company with a strong social element, annual global company off-site, music events and lots of other great stuff
  • relocation assistance
If this sounds like something you are interested in, apply here today! Please send your applications through the "Bewerben"-button.

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