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Irland, DublinIrland, Dublin

Erstellungsdatum 10.01.2018

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German-speaking Account Manager - Salary: 35.000 - 40.000 €

Our client is a large American software company looking to startup in Dublin, Ireland. They are a global, market leader in 3D design software with branches in over 30 countries around the world. Their products are used by a multitude of industries ranging from engineering, construction and architecture to inventors, creative minds and the entertainment industry. THE SUCCESSFUL APPLICANT WILL RECEIVE:
  • €35,000 – 40,000 per annum competitive negotiable salary
  • Genuine career progression opportunities
  • Great team environment
  • Private health, dental and life insurance
  • Employee Stock Purchase Plans (ESPPs)
  • Up to 25 days annual leave per year
  • EMEA car scheme
  • Cycle to work scheme
  • Pension Plan
  • Work and life balance
  • Workplace flexibility
  • Training
  • Tuition reimbursement
ROLE RESPONSIBILITIES:
  • Support sales efforts of the major and targeted accounts while delivering a positive customer experience to German and English speaking clients
  • Pre-Sales, provide information regarding product availability, pricing based on the customer’s agreement
  • Post-Sales, provide information regarding order status, shipping dates and asset status
  • Provide service within agreed upon Service Level Agreements (SLA's) to customers, both internal and external
  • Build customer and sales relationship in-person or by phone in both German and English
  • Proactively suggest solutions based on knowledge of customer’s business and past purchase history.
  • Generate and analyse regular and ad hoc license reports for Sales representatives and/or Channel Partners
  • Analyse and research historical data to solve customer issues and log quality problems or issues.
THE IDEAL CANDIDATE WOULD POSSESS:
  • 1+ years proven technical support or customer service experience
  • Fluent spoken and written German and English
  • Working knowledge of CRM software, such as SAP and Siebel
  • Strong organizational and time management skills with the ability to juggle multiple projects and priorities
  • Excellent communication, interpersonal and presentation skills.
  • Motivated by individual and team achievement
  • Experience of providing support to sales personnel and customers
  • Ability to research and respond to customer queries and requests
  • Experience of assisting in developing proposals, presentations, newsletters, BC documentation, etc.
  • Track record of maintaining customer and sales-related information in line with record-keeping requirements
Interested? Send your application through the "Bewerben"-button to Alvin Fung, or phone me at +353 1 4485 568.

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