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Irland, DublinIrland, Dublin

Cognizant

Erstellungsdatum 05.07.2018

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Accelerate Customer Service Agent (German)

  Project Overview: You have the opportunity to provide dynamic service and support for our clients within the cutting edge world of technology. Dedicated to quality, we are looking for a fast-paced, dynamic and proactive person to support our new Partnerships team, who work with thousands of creators and artists around the world through a variety of services. Overall Responsibilities: As the first point of contact for content creators over telephone and email, you will be responsible for gauging creator goals, groups/communities of interests, challenges and communicating best practices and program offerings. Your responsibilities also include uncovering outdated contact details, looking for new ways to get in touch with creators and scheduling meetings on behalf of the team. Top 3 Daily Responsibilities:
  • Review and source channels to work with our Partnerships Team
  • Represent the Partnerships team as creators’ initial point of contact and communicate program offerings, offer best practices and engage with the creators on executing these best practices
  • Schedule follow-up calls/meetings between creators and the Partnerships team
Required Skills:
  • Minimum 2+ years of customer interaction experience via customer support or sales
  • Self-starter, strong attention to detail and able to juggle multiple work streams at once
  • Full language proficiency with exceptional verbal and written communication skills in:
    • English
    • Swedish
  • Exceptional planning and time management skills and attention to detail
  • Familiarity with on-demand video and other social media platforms
  • College education required
Further Qualifications
  • Proficiency in using Google products, including Gmail, Calendar, Google Drive
  • Excellent communication (verbal and written) and interpersonal skills
  • Quick learner and adaptable to learn new processes, concepts and skills
  • Excellent organizational and time management skills
  • Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
  • Highly motivated with the ability to thrive in a fast-paced, high energy and demanding team-oriented environment
  • Passion for social media especially with channels that provide on demand Video
  • Experience building a sales pipeline (including outreach calls)

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